Urgent care clinics offer the perfect care model for patients as they provide valuable care with high flexibility in operating times and with the same-day appointments available. That makes them popular among patients of all ages since they also accept recipients. Self-operating owners of emergency clinics ensure that their practices provide a pleasant patient experience and operate with no fear that they will submit to delays, long queues, negligence of the staff, lack of commitment to employees, income loss, and cash continuity.
Therefore, urgent care service providers need to stay up to date and apply virtual solutions for maximum productivity and efficiency. But first, let’s talk about the basics before we dive into which strategies can help with an urgent care practice!
What’s Urgent Care?
The gap between emergency and primary health care has been bridged by urgent care. The emergency room is used to keep patients alive while primary health care ensures that a person remains connected to his health and treated if a disease has been detected. Urgent healthcare provides patients with 24*7 healthcare facilities, and people who have any condition needing urgent treatment but who are not an emergency should receive immediate care.
Strategies to improve patient flow in an urgent care facility
We will provide you with a list of strategies that will help accelerate the progress of your urgent care practice if adequately implemented:
1. Increase patient flow and operational hours
With more patients than ever in the emergency care centers, staff and administrators have tools to fulfill demand, minimize irritating wait times, and deliver high-quality care as soon as possible. Telemedicine is the solution. It can improve the income of practice, optimize patient traffic, and eventually make patients happier and healthier. The early start and late close will allow you to become patient and improve the outcome of your stay in service on weekends. Urgent care aims to support patients who cannot find a general practice. Urgent treatment should be available where and when people need it, even if it means holidays.
2. Maintain a 24/7 staff available
Urgent care may be given to patients within a few hours of the day, but this does not mean that you need to overstaff your facility. That is going to do more harm than good to the finances of your practice. That’s why you need to gain insight into certain factors, such as the number of patients you have every week and the park’s time. That will help you identify the pattern by which you can hire seasoned staff available as and when needed.
3. Implementation of engagement and retention strategies
Urgent care is necessary when medical attention is urgently needed. The facility, therefore, offers an excellent opportunity to engage in quality treatment and retention of patients. Speed-up the processes with online solutions so that the doctor can spend more time on the patients rather than on paperwork. Send pre-reminder recall texts, post-visitation texts, and surveys to make a relationship personalize the patient’s experience. That will reflect further on your increased income.
4. Smooth management of the revenue cycle
A steady income cycle guarantees the financial stability of the urgent care facility remains. It remains one of the most significant challenges facing institutions and hospitals in healthcare to establish and manage the revenue cycle. Claims refused, benefits expired, treatments not covered, and more contribute to the deferred repayment, which affects the final. In day-to-day billing and coding, urgent care has to face many challenges, such as coding, incomplete documentation, manual errors.
5. Urgent care outsource billing
Considering the number of urgent care providers working on their plate, regardless of the time of day, it would be wise to outsource billing to a credible billing and coding service provider. Comprehensive billing and coding services have qualified, certified, and experienced billers and coders with extensive knowledge and work experience dedicated to urgent care providers. Outsource billing guarantee 99 percent submission of claims in one goes with minimal possibility of refusal or refusal, ensuring accelerated cash flow.
Urgent care practice will boost the income, and it’s an easy-to-use solution that meets the consumerism needs of today’s patients, increases the number of appointment times, and is more cost-effective.
Interested to learn how RMB can help you? Contact Us!!